Shipping policy

Shipping Policy — Lebab

Thank you for shopping with us! We partner with global merchants and artisans to bring you the best products at the most affordable prices. Because we ship directly from our partners in overseas fulfillment centers, please review our shipping timelines and terms below.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping & Delivery Estimates

To keep our prices low and offer free/affordable shipping options, our delivery times vary by destination.

Region	Estimated Delivery Time	Shipping Cost
United States & Canada	6-12 business days	FREE
United Kingdom & Europe	5–10 business days	FREE
Japan & Korea	4-7 days	FREE
Australia & New Zealand	7-14 business days	FREE
Rest of the World	9-16 business days	FREE

Disclaimer: These are estimated delivery times. Actual delivery dates can be affected by customs clearance, carrier delays, or peak holiday seasons.

3. Multiple Packages (Important)

Because we source our items from different global suppliers to get you the best deals, items from the same order may occasionally be shipped in separate packages.

If you receive one item from your order and are missing the rest, don't panic! The remaining items are on their way. You will receive unique tracking numbers for each package.

4. Tracking Your Order

Once your order has shipped, we will send you a shipping confirmation email containing your tracking number(s). Please allow 2–5 business days for the tracking information to update in the carrier's system.

You can track your package anytime at our tracking page: https://www.lebab2.com/apps/parcelpanel.

5. Customs, Duties, and Taxes

We do everything we can to minimize the impact of customs on your order, but any issues arising from commercial transactions cannot be resolved by Lebab.

Lebab is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Lost, Damaged, or Delayed Packages

If your package is delayed by more than 10 business days past our maximum delivery estimate, or if it arrives damaged, please contact us immediately through our contact form on the website with your order number. We will gladly look into it and issue a replacement or a full refund

FAQ section

DO YOU HAVE ANY RELATED QUESTIONS

What kind of pet accessories do you sell?

We offer a variety of high-quality accessories for pets, including collars, leashes, toys, feeding bowls, beds, clothing, and grooming tools for dogs, cats, and other small pets.

How do I choose the right size for my pet?

Each product has a size guide on its page. Measure your pet carefully and compare it with the guide to ensure the perfect fit. If you’re unsure, contact us for advice!

Do you ship internationally?

Yes! We ship worldwide. Shipping costs and delivery times vary by location. You can check the shipping details at checkout.

Can I track my order?

Absolutely! Once your order ships, you’ll receive a tracking number via email so you can follow your package every step of the way.

What is your return/exchange policy?

We accept returns or exchanges within 30 days of purchase. Products must be unused and in original condition. Some items may have restrictions, please check the product page for details.

How can I contact you?

You can reach us by using our contact form on the website. Our team is happy to help with any questions or concerns!

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